Frequently ask questions
When will the Wollmeise Yarn Club commence?
Right now. Visit our web shop at www.rohrspatzundwollmeise.de/wollmeise-yarn-club to sign up for the Wollmeise Yarn Club.
How do I place an order?
The Club is available in our web shop in the Specials/Wollmeise Yarn Club section. Choose between the Wollmeise Yarn Club or the Wollmeise Yarn Club Plus version and select the language for your pattern.
You cannot pickup the Wollmeise Yarn Club deliveries in person!
Only one Wollmeise Yarn Club can be ordered per form. Please, place any further order - whether another Wollmeise Yarn Club or other skeins - in a separate order form.
What is a Wollmeise Yarn Club Plus version?
One of the four deliveries contains three Pure skeins for a pullover. If you need more wool for this project, you have the possibility to order two additional Pure skeins by selecting the Wollmeise Yarn Club Plus version. Please note: The Plus version relates only to this single delivery!
In total you will receive four skeins Pure, two skeins Lace and two skeins Blend.
When will the deliveries arrive?
You will receive your surprise packages in March, June, September and December. The exact shipping dates will be told in time and regularly in our news on our Yarn Club website at www.wollmeiseyarnclub.com.
Can I purchase just one delivery?
No, unfortunately, this is not possible. The Wollmeise Yarn Club is a subscription product consisting of four surprise packages. The total product price includes all four deliveries.
Why does my skein look different to the one I have seen in the Internet?
Your wool is a hand dyed unique piece which develops its personality in the process of knitting. Minor differences in color intensity or if one or the other color is more in the foreground is part of the appeal of knitting with hand dyed yarn.
What if I do not like a delivery? Can I send it back?
You may cancel your subscription to the whole Wollmeise Yarn Club, but not the single instalments. You may cancel within 14 days of receiving your first delivery. That said, if you do not like a delivery, you will certainly find somebody else who will. Why not trade with your friends and neighbours? If you would still prefer to cancel your subscription, you will find details in our Terms and Conditions.
Can I also buy the Wollmeise Yarn Club as agift?
Yes, of course, what a splendid idea! Christmas is coming! Please, just enter the recipient's address as the address of delivery and your own for the invoice address. The recipient will be over the moon.
What happens if I move in 2017?
In this case, please, contact us immediately and inform us about your new address, so that the next tenant won't get your surprise package! :-)
Can I order a pattern individually?
Yes, but only at the end of the exclusive period. In other words: Six months after each delivery, the respective patterns will be available from the designers.
Please, respect the copyright! Publishing or disclosing the pattern in any way is not permitted.
What if I have any questions about my knitting project?
No problem, you are not alone. There is a Ravelry group set up just for the Wollmeise Yarn Club. You can discuss with others there and will certainly get answers to your questions. The designers very likely will help you in some cases as well.
How do I find out how the club functions?
Visit us regularly at www.wollmeiseyarnclub.com. We have set it up just for the Wollmeise Yarn Club and will keep you up-to-date on the 'News' page. If you want to, you may also send us a message with your questions. Please, use the contact form on our website for that.